PRIVACY POLICY

Effective Date: 6 October 2026
Website: protechpick.in
Email: support@protechpick.in
Location: Mumbai, Maharashtra, India

1. Introduction

Pro Tech Pick / Protechpick Technology IT Services (“Pro Tech Pick”, “Protechpick”, “we”, “us” or “our”) respects the privacy of visitors, prospective customers, hotel representatives, business clients and other individuals who interact with us.

This Privacy Policy explains how we may collect, use, store, disclose, protect and otherwise process personal information when you:

  • visit our website;

  • submit an enquiry;

  • request a Free Wi-Fi Audit;

  • contact our technical team;

  • request a quotation;

  • engage with us for IT services;

  • communicate with us by phone, email, website form or other authorised communication method; or

  • otherwise interact with Pro Tech Pick.

We intend to handle personal information responsibly and in accordance with applicable laws and regulations of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, and rules made thereunder, as and when such provisions apply.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • protechpick.in;

  • website enquiry forms;

  • consultation request forms;

  • Free Wi-Fi Audit booking forms;

  • “Talk to a Tech Expert” forms;

  • email enquiries;

  • telephone enquiries;

  • client onboarding;

  • business communications; and

  • service-related interactions.

Separate contractual confidentiality and data-handling terms may apply where Pro Tech Pick performs professional IT, network or cybersecurity services for a client.

3. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Identification and Contact Information

We may collect:

  • full name;

  • business name;

  • hotel name;

  • company name;

  • designation or job title;

  • email address;

  • telephone number;

  • business address; and

  • other contact information voluntarily provided by you.

B. Business Enquiry Information

We may collect information relating to:

  • services you are interested in;

  • hotel or property details;

  • number of rooms or business locations;

  • network or Wi-Fi requirements;

  • IT infrastructure requirements;

  • technical issues being experienced;

  • preferred consultation date or time;

  • project requirements;

  • quotation requests; and

  • other information you choose to provide.

C. Technical Website Information

When you access our Website, certain information may be received automatically by our systems or service providers.

This may include:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate geographic area;

  • referral source;

  • date and time of access;

  • pages visited;

  • Website interaction data;

  • security logs;

  • diagnostic information; and

  • cookie or similar technology data.

The exact technical information collected depends on the technologies and services active on our Website.

4. Information Collected for Free Wi-Fi Audits

When a hotel or other business requests a Free Wi-Fi Audit, we may collect business and technical information reasonably necessary to understand and conduct the assessment.

This may include:

  • hotel/property name;

  • authorised contact person's name;

  • phone number;

  • email address;

  • property location;

  • Wi-Fi complaints or reported problems;

  • number and location of access points;

  • internet service provider information;

  • network equipment details;

  • router, switch, firewall or controller information;

  • Wi-Fi signal and performance information;

  • network topology information;

  • IP addressing details;

  • network segmentation details;

  • firmware or device information; and

  • technical diagnostic information.

Where access to a private network or administrative system is required, such access should be subject to appropriate authorisation from the hotel or client.

5. Information We Do Not Normally Require Through Website Forms

Please do not submit highly sensitive information through ordinary Website contact forms unless specifically requested by Pro Tech Pick through an appropriate secure method.

This includes:

  • passwords;

  • administrator credentials;

  • banking details;

  • debit or credit card information;

  • government identification numbers;

  • passport information;

  • health information;

  • guest identification documents;

  • hotel guest records;

  • employee payroll information;

  • confidential payment information; or

  • other highly sensitive information.

Where technical credentials are required for an authorised IT engagement, we may recommend temporary credentials or another secure access method.

6. Personal Data Encountered During Technical Audits

A standard Wi-Fi infrastructure audit is not intended to inspect or collect the contents of guest or employee communications.

We do not intentionally seek access to:

  • guest emails;

  • browsing content;

  • private messages;

  • photographs;

  • files stored on guest devices;

  • banking information;

  • payment information;

  • employee personal accounts; or

  • personal communications.

Where personal information is incidentally visible during an authorised technical assessment, Pro Tech Pick will seek to minimise access and avoid unnecessary collection, copying or retention.

7. How We Use Personal Information

We may use information collected by us for purposes including:

  • responding to enquiries;

  • contacting prospective clients;

  • scheduling Free Wi-Fi Audits;

  • arranging technical consultations;

  • assessing IT requirements;

  • preparing quotations and proposals;

  • delivering requested services;

  • providing customer support;

  • troubleshooting technical issues;

  • managing client relationships;

  • maintaining service records;

  • communicating regarding appointments or projects;

  • improving our Website;

  • improving our services;

  • analysing Website performance;

  • preventing Website misuse;

  • detecting suspicious activity;

  • maintaining cybersecurity;

  • complying with legal obligations;

  • resolving complaints or disputes;

  • protecting our legal rights; and

  • maintaining appropriate business records.

We will seek to use personal information only for purposes reasonably connected with the reason it was collected.

8. Consent

Where applicable law requires your consent for particular processing, we may request consent before processing your personal information.

By voluntarily submitting information through our forms, you request that we use the information to respond to your enquiry or provide the requested service.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent will not necessarily affect processing lawfully carried out before the withdrawal.

9. Business Communications

Where you contact us in a professional or business capacity, we may use your business contact details to:

  • respond to your enquiry;

  • discuss our services;

  • provide requested information;

  • send quotations;

  • schedule meetings;

  • provide project updates; and

  • communicate regarding an existing or potential business relationship.

10. Marketing Communications

Where legally permitted, we may send information relating to:

  • IT services;

  • Wi-Fi assessments;

  • network services;

  • cybersecurity services;

  • technology updates;

  • offers;

  • service announcements; or

  • other relevant Pro Tech Pick business services.

Where consent is required, such communication will only be sent on an appropriate consent basis.

You may request to stop receiving promotional communications by contacting:

support@protechpick.in

You may still receive essential communications concerning an active enquiry, audit, quotation, service request or contract.

11. Data Minimisation

We seek to collect only information that is reasonably necessary for the relevant purpose.

In particular, during network and Wi-Fi assessments, we aim to avoid unnecessary access to personal content and confidential business information.

12. How We May Share Information

We do not intend to sell personal information collected through our Website.

We may disclose information where reasonably necessary to:

  • employees who require access to perform their duties;

  • authorised technicians;

  • contractors assisting with a service;

  • Website hosting providers;

  • cloud service providers;

  • email service providers;

  • customer relationship management providers;

  • Website form providers;

  • analytics providers;

  • cybersecurity providers;

  • professional advisers;

  • accountants;

  • legal advisers;

  • insurers; or

  • other vendors supporting our business operations.

Information may also be disclosed where:

  • you have authorised us to do so;

  • disclosure is required by law;

  • disclosure is required by a valid court or government direction;

  • necessary to investigate fraud or cybercrime;

  • necessary to protect our systems, personnel or legal rights;

  • reasonably necessary to respond to a security incident; or

  • connected with a legitimate business transfer, restructuring or acquisition.

13. Third-Party Service Providers

Our Website and business operations may rely on third-party services for functions including:

  • website hosting;

  • domain management;

  • email;

  • contact forms;

  • cloud storage;

  • Website security;

  • spam prevention;

  • analytics;

  • technical support; and

  • client management.

Such third parties may process limited information depending on the service they provide.

Third-party providers may have their own privacy policies and contractual terms.

14. Cookies and Similar Technologies

Our Website may use cookies or similar technologies for:

  • essential Website operation;

  • Website security;

  • session functionality;

  • preference management;

  • Website analytics;

  • performance monitoring; and

  • other Website functionality.

For more information, please refer to our separate Cookies Policy.

15. Website Analytics

Where analytics tools are enabled, we may use aggregated or technical information to understand matters such as:

  • how users find our Website;

  • which pages are visited;

  • Website traffic;

  • general user behaviour;

  • browser and device types; and

  • Website performance.

Analytics information is intended to help us improve the Website and our services.

Where required by applicable law, non-essential analytics tools should be subject to appropriate user consent.

16. Information Security

We take reasonable administrative, organisational and technical measures intended to protect information against:

  • unauthorised access;

  • unauthorised disclosure;

  • loss;

  • misuse;

  • alteration;

  • destruction; and

  • cyber threats.

Depending on the circumstances, measures may include:

  • password protection;

  • access restrictions;

  • system authentication;

  • restricted administrative access;

  • security updates;

  • antivirus and endpoint protection;

  • cybersecurity monitoring;

  • secure communication methods;

  • data access controls; and

  • confidentiality obligations.

However, no Website, internet transmission, cloud service or electronic storage system can be guaranteed to be completely secure.

17. Credentials and Network Access

Where a client provides network or administrator access credentials for an authorised engagement:

  • credentials should be used only for the authorised purpose;

  • access should be restricted to authorised personnel;

  • credentials should not be disclosed unnecessarily;

  • temporary credentials are preferred where practical; and

  • clients are encouraged to change or disable temporary credentials after completion of the engagement.

Sensitive passwords should not normally be included in final reports or ordinary email communications.

18. Data Breaches and Cybersecurity Incidents

If we become aware of a cybersecurity incident involving personal information, we will assess the circumstances and take reasonable steps appropriate to the nature and seriousness of the incident.

Where applicable law requires notification to an affected individual, regulatory authority or other party, we will address applicable reporting obligations.

19. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purpose for which it was collected or for related legitimate requirements.

Retention may be necessary for purposes such as:

  • responding to enquiries;

  • managing ongoing projects;

  • providing customer support;

  • business record-keeping;

  • accounting;

  • taxation;

  • dispute resolution;

  • cybersecurity;

  • legal compliance;

  • defending legal claims; and

  • enforcing agreements.

Different categories of information may have different retention periods.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.

20. Wi-Fi Audit Data Retention

Technical information collected during a Wi-Fi audit should normally be retained only for as long as reasonably required to:

  • prepare the audit findings;

  • provide recommendations;

  • support client follow-up;

  • resolve technical questions;

  • provide agreed remediation services; or

  • comply with applicable legal requirements.

Highly sensitive credentials should not be retained longer than reasonably necessary.

21. International Data Processing

Some technology service providers may operate servers or infrastructure outside India.

Accordingly, certain information may be processed outside India where a third-party provider operates internationally.

Where applicable, we will seek to handle cross-border processing in accordance with legal requirements applicable to Pro Tech Pick.

22. Your Privacy Rights

Subject to applicable law and applicable provisions being in force, you may have rights concerning your personal information.

Depending on the circumstances, these rights may include the ability to:

  • obtain information regarding processing of your personal data;

  • request correction of inaccurate personal data;

  • request completion of incomplete personal data;

  • request updating of personal data;

  • request erasure where legally applicable;

  • withdraw consent where processing relies on consent;

  • raise a grievance;

  • nominate another individual where such right is legally applicable; and

  • exercise other rights available under applicable law.

Certain rights may be subject to legal limitations or exceptions.

23. Correction or Updating of Information

If information you have provided to us is incorrect, incomplete or outdated, you may request correction or updating by contacting us.

Please provide sufficient information for us to identify the relevant record.

24. Requests for Deletion

You may request deletion of personal information where applicable.

We may not be able to immediately delete information that we are required to retain for purposes such as:

  • legal obligations;

  • tax or accounting requirements;

  • fraud prevention;

  • security;

  • dispute resolution;

  • contractual obligations; or

  • establishment or defence of legal claims.

25. Identity Verification

To protect personal information, we may need to verify your identity before responding to certain privacy-related requests.

We may request limited additional information where reasonably necessary for verification.

26. Grievances and Complaints

If you have a concern regarding our handling of personal information, please contact us at:

Privacy / Grievance Contact
Pro Tech Pick / Protechpick Technology IT Services
Mumbai, Maharashtra, India
Email: support@protechpick.in
Website: protechpick.in

We will seek to review and respond to legitimate privacy concerns in accordance with applicable requirements.

If Pro Tech Pick formally appoints a dedicated Grievance Officer, the Website should be updated to display the relevant contact details.

27. Children's Privacy

Our Website and services are primarily designed for:

  • businesses;

  • hotel owners;

  • hotel managers;

  • IT teams;

  • business professionals; and

  • adult customers.

We do not knowingly design our Website to collect personal information directly from children.

If you believe personal information relating to a child has been submitted to us inappropriately, please contact us.

28. Hotel Guest and Employee Privacy

Where Pro Tech Pick performs work at a hotel, hotel guest and employee privacy remains important.

Unless specifically authorised and legally appropriate, Pro Tech Pick's standard infrastructure assessment does not require access to the contents of:

  • guest communications;

  • employee communications;

  • guest devices;

  • guest accounts;

  • private guest files; or

  • personal employee files.

The hotel or client remains responsible for satisfying its own legal responsibilities concerning notices, consents, employee policies and guest privacy.

29. CCTV and Surveillance Systems

Unless CCTV or surveillance systems form part of a separately authorised technical engagement, our standard Wi-Fi Audit is not intended to access CCTV footage or surveillance recordings.

Any work involving surveillance infrastructure should be separately authorised and subject to appropriate access controls.

30. Payment Information

If Pro Tech Pick introduces online payments, payments may be processed through an authorised third-party payment service provider.

We generally do not intend to directly store complete debit or credit card information on our Website.

Any payment provider's processing will also be subject to its own applicable privacy and security practices.

31. Third-Party Websites

Our Website may contain links to websites or platforms operated by third parties.

Pro Tech Pick does not control those websites and is not responsible for their privacy practices.

Users should review the privacy policy of the relevant third party before providing personal information.

32. Social Media

If you contact or interact with Pro Tech Pick through a third-party social media platform, that platform may separately collect and process your information according to its own privacy policy.

Information that you choose to make publicly available through social media may be visible to other users.

33. Business Transfers

If Pro Tech Pick undergoes a merger, acquisition, restructuring, sale or transfer of all or part of its business, relevant business information may be transferred as part of that transaction, subject to applicable legal requirements.

34. Legal Requests

We may disclose information where we reasonably believe disclosure is required by:

  • applicable law;

  • court order;

  • law enforcement authority;

  • government authority;

  • regulatory requirement; or

  • another valid legal process.

Where legally permissible, we will seek to limit disclosure to information reasonably required by the request.

35. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes may be made to reflect:

  • legal developments;

  • changes in our services;

  • new Website features;

  • new technologies;

  • changes to service providers;

  • changes in business practices; or

  • changes in privacy and cybersecurity requirements.

The revised Privacy Policy will be published on our Website with an updated effective date.

We recommend reviewing this page periodically.

36. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or want to raise a privacy concern, contact:

Pro Tech Pick / Protechpick Technology IT Services
Mumbai, Maharashtra, India

Email: support@protechpick.in
Website: protechpick.in

PRIVACY NOTICE FOR WEBSITE FORMS

When submitting an enquiry, consultation request or Free Wi-Fi Audit booking form, you may display the following notice near the Submit button:

“By submitting this form, you agree that Pro Tech Pick may use the information you provide to contact you regarding your enquiry, requested Free Wi-Fi Audit or IT services. Please review our Privacy Policy for details.”

Where marketing consent is required, use a separate optional checkbox rather than combining marketing consent with the service-enquiry submission.